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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@myinstantmassager.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@myinstantmassager.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 30 days for your bank or credit card company to process and post the refund to your account.

Customer Service

Customer Service is at the forefront of our business. We are here to help and we aren't happy unless you are.

Fast Shipping

Fast & Free Shipping From the U.S.A. We send all orders with insured delivery and provide a valid tracking number.

Our Guarantee

100% satisfaction guarantee. You will always receive a full refund or replacement for lost or damaged goods. 

Our Promise

A brand like no other. InstantMassager™ aims to be the best and we strive for the highest quality.